All replacement rear projection lamps, DLP lamps, light engines, and DLP chips purchased from Video Technics come with a 180 day warranty unless otherwise stated on the individual product page. If the item fails within the 180 days after your purchase simply return it to us preferably in the original packaging box, and you will recieve an exchange. All warranty returns are for a replacement only. All refunds for returns in the event of a DOA (dead on arrival) or from a manufacturer defect are for order amount minus shipping costs in that shipping is a service and is not refundable. This also applies to items that come with free shipping (Please contact us for receipt of the shipping charges incurred by us if needed). After the 180 days from purchase there is no exchange. For all projector lamps there is a 90-180 day replacement warranty (or 500 hours, whichever comes first) unless otherwise stated on the individual product page. All warranties for our products are void if any markings or stickers are removed from the item, or if the item does not match the serial number of the item that was sold to you. For all immediate warranty replacements (credit card authorizations) we reserve the right to authorize or charge your card depending on the condition or nature of the returned lamp.
For any other reasons other than manufacturer defects - For example: ordering the wrong part number or if the part is no longer needed, you must inform us within 15 days after the delivery date for an exchange or refund to be given. All refunds given for returns other than manufacturer defects will incur a 20% restocking fee. Buyer pays shipping for all returns, either for manufacturer defects or non defective related reasons. For your convenience it is best to be certain of a certain issue in respect to your TV before ordering any parts. Most televisions equipped with lamp units show you a lamp light on the front console that will be on when it is time for a replacement. Eventually upon replacing it may become visible that your lamp is no longer in working condition. For any other issues with the TV there is another blinking light in the front of the TV that can tell you exactly what may be wrong.
For core light engine returns, the light engine must be returned within 30 business days in proper physical appearance with all parts intact for the core refund to be given. For projector lamps offered on this site that must be ordered from the manufacturer, a special 10% fee may be assessed if an order is cancelled after the item has shipped from the manufacturer. Whether you are charged this fee will depend on our dealings with the manufacturer, although most of the times there is no fee assessed. All projector lamps not in stock will ship in the time frame stated on the individual product page. You automatically consent to the above terms with every order placed with TVLampsforless.